Shipping policy – elfy.care

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We make every effort to ensure fast and reliable delivery. Below are the details of our shipping policy:

Processing Time

Orders are processed within 1 to 2 business days (excluding weekends and holidays).
You will receive a confirmation email with a tracking number once your order is shipped.

Delivery Times and Fees

Standard shipping: 2 to 3 business days.
Express shipping: 1 to 2 business days (subject to availability).
We have decided to make delivery charges easy. We charge every order CHF 2.90 for normal delivery, CHF 4.90 for express.

Shipping Areas

We ship to Switzerland only.

Tracking and Delivery

A tracking number will be provided so you can track your order.
If you are not at home at the time of delivery, the carrier can leave a calling card or drop off the parcel at a collection point. The exact options are offered by La Poste via their application or website.

Taxes and VAT

All prices are in CHF, including VAT, but excluding shipping fees. Technical changes, errors, and printing mistakes are reserved.

Delivery Issues

If your package is lost or damaged, please contact us within 24h of the expected delivery date.
We are not responsible for delays caused by carriers.
Your parcel will be sent by Swiss Post. We recommend that you consult their general terms and conditions and decline all responsibility once your parcel has been handed over to this transport company.

Liability

Once your parcel has been handed over to La Poste, responsibility for delivery lies with our partner.
Once the parcel has been delivered by La Poste, you alone are responsible for it. We cannot be held responsible for any theft or other damage that may occur.

If you have any questions, please feel free to contact our customer service.

For us, health begins with the skin. Because taking care of yourself isn’t just about treating a symptom or hiding a flaw — it’s about choosing, every day, to listen to yourself, to respect yourself, and to reveal the best version of who you are.

Our ambition is to reinvent access to health so you can unlock your full potential — starting with one essential step: a carefully curated selection of dermo-cosmetic products that are effective, safe, and suited to all skin types, even the most sensitive. You will love Epycure, Cosm skin & mind or Q+A!

We believe in beauty that heals, soothes, and supports. A beauty that’s committed — respectful of your body, the planet, and your values. That’s why we’ve chosen certified products, including Ecocert, Cosmos Organic and Cosmos Natural, made with organic ingredients and free from gluten, lactose, animal ingredients, and without animal testing. Discover Avril Beauté, Merci Handy, All Tigers that are so aligned.

More than a selection, it’s a promise: a conscious, transparent skincare experience that aligns with who you are. Because every skin is unique, every journey is personal — but all deserve the same high standards of quality, gentleness, and integrity.

Today, we begin with the skin. Tomorrow, we’ll go further — together. Join us in shaping a new vision of health: more human, more simple, more accessible.

* : see conditions in our terms and conditions pages, shipment and returns policies.